Deskside Support Team Lead Engineer
Broughton, North Lincolnshire, UK
HCLTech
and project-based environments. Troubleshoot and resolve software issues, reimage devices, and manage backup/restoration activities. Categorize, prioritize, and manage support tickets using a customer ticketing system (e.g., ServiceNow). Ensure timely and clear communication with end users regarding ticket status and resolution. Conduct asset inventory and manage equipment moves in line with health and safety guidelines. Deliver end More ❯
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