Lincoln, Lincolnshire, United Kingdom Hybrid / WFH Options
Anson Mccade
environment. Cybersecurity certifications preferred (e.g., ISC2 CISSP, GIAC, SC-200, IBM QRadar Certified Specialist, Splunk Certified Admin/Power User, Google Chronicle Security Engineer). Hands-on experience with ServiceNow Security Suite. Familiarity with cloud platforms (AWS and/or Microsoft Azure). Proficiency in Microsoft Office products, particularly Excel and Word. Reference: AMC/RHU/SOC JBRP1_UKTJ More ❯
Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify trends and More ❯
Boston, Lincolnshire, East Midlands, United Kingdom
Baltic Apprenticeships
patching to keep systems secure and up to date. Use RMM tools to monitor, detect, and resolve technical issues. Log and track incidents via ITSM/ticketing systems (e.g., ServiceNow, Jira, Freshdesk, Zendesk). Document fixes, procedures, and updates in knowledge bases (Confluence, SharePoint, wikis). Communicate with colleagues and users via collaboration tools (Teams, Slack, email, phone). Provide More ❯
The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge More ❯
Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM JBRP1_UKTJ More ❯