2 of 2 ServiceNow Jobs in Northamptonshire

desk The Service Desk Administrator will ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service ...

within a fast-paced operational or warehouse environment Strong knowledge of IT hardware, software troubleshooting and support processes Experience working with ticketing systems (e.g. ServiceNow) and managing incidents through to resolution Good working knowledge of Microsoft applications and systems, with the ability to support end users effectively Strong organisational, communication ...