2 of 2 ServiceNow Jobs in Winchester

problem resolution Transaction tracing and service reporting Leading troubleshooting and issue resolution sessions Working with suppliers and onboarding new clients Essential Skills Netcool, ServiceNow (SNOW) PowerShell, SQL, OracleSolarWindsEnterprise Networking (VLANs, Firewalls, IPSec VPNs)WAN technologies (BGP, SD-WAN)Web Proxy and SSL/TLS infrastructure AIXMQAWS (EC2, VPC) Desirable Skills ...

problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests Produce and contribute to service and incident reporting , including root cause analysis Collaborate with suppliers … improvement Ensure adherence to operational processes, security standards, and service KPIs Essential Skills & Experience Strong experience with monitoring and incident management tools , including: Netcool ServiceNow (SNOW) SolarWinds Solid scripting and data skills, including: PowerShell SQL Oracle Enterprise Networking expertise , including: VLANs Firewalls Packet filtering rules IPSec VPNs Wide Area Networking ...