Hereford, Herefordshire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
do Provide 2nd line technical support within a multi-client MSP environment, taking escalation tickets from the 1st line team. Troubleshoot and resolve M365 issues (including Exchange Online, Teams, SharePoint, OneDrive), Azure AD and other Microsoft cloud services. Diagnose and support Aruba network systems (wired/wireless), including configuration, connectivity issues, access points and switches. Manage service desk tickets More ❯
governance and security protocols. Key Responsibilities: Administer Microsoft 365, Azure, Intune, and Entra ID environments. Support infrastructure standardisation and performance optimisation. Manage DNS, DHCP, and core network services. Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with … ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge (Wi-Fi, VPN, LAN/WAN). Experience with endpoint management and cloud security tools. Excellent communication and problem-solving skills. Microsoft certifications preferred; Cisco Meraki experience desirable. If this sounds like the role for you, we want More ❯
