Head of Quality
- Hiring Organisation
- CloudFactory
- Location
- Reading, Berkshire, UK
Quality & Service Excellence to champion our quality assurance and continuous improvement framework. This pivotal role requires a proven leader with an active Lean Six Sigma Black Belt certification to drive world-class service quality, operational efficiency, and a culture of continuous improvement across the organization. You will … SLAs) and client expectations. Continuous Improvement Mastery: Lead, champion, and deploy high-impact continuous improvement initiatives across various business functions utilizing expertise in Lean, Six Sigma (DMAIC/DMADV), and advanced root cause analysis techniques. Fix Broken Quality with Urgency: Drive the immediate and sustained resolution of chronic ...