1st Line Support Technician
- Hiring Organisation
- Integral Recruitment Ltd
- Location
- Chichester / Bognor Regis area, West Sussex, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000/annum
passwords, connectivity and general desktop support issues Logging and managing tickets through to resolution in line with SLAs Keeping clients updated with clear, friendly communication Preparing and configuring laptops, desktops and new user setups Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team … What we are looking for: Previous experience working within an MSP/IT Support Services environment is ESSENTIAL Strong customer service and communication skills Good understanding of Windows desktop environments and Microsoft 365 Experience working with ticketing/helpdesk systems A proactive attitude and genuine desire to learn ...