Customer Experience Manager
- Hiring Organisation
- Tribe Appointments Ltd
- Location
- Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
CSAT scores above 4. Understand customer personas and needs, using real-time feedback to enhance service. Manage Trustpilot/Google reviews and maintain clear communication channels. Use CRM tools to monitor engagement and ensure accurate customer data (annual reviews minimum). Build multi-level customer relationships … life planning. Success Measures Net value retention SLA achievement CSAT Revenue growth EBSTA score Requirements Strong written, verbal, organisational and numerical communication skills. Commercial mindset with proven customer/relationship management experience. Minimum 5 years in a relationship-focused role. A detailed individual, skilled in managing complex conversations and long ...