1 of 1 Social Skills Jobs in Ferryhill

point of contact for all IT incidents across the business, you will be expected to resolve issues by using your technical and problem-solving skills to diagnose each incident to the best of your ability. Ownership of incidents when escalated to the wider 3rd line IT support functions. Working … raised against the correct priority and are managed through to resolution either internally or by way of escalation to 3rd party suppliers. Have excellent communication and customer service skills allowing you to interface between users and other resolving teams. Identify repeat incidents to problem management to ensure trend analysis ...