Knowledge Analyst
- Hiring Organisation
- NEC Software Solutions
- Location
- Hartlepool, County Durham, UK
- Employment Type
- Full-time
Ensure the Knowledge Management process interfaces with the Service Desk and all other relevant ITIL process areas in an efficient and effective manner. Ensure communication channels between the Knowledge Management function and related ITIL disciplines (Service Desk, Incident and Problem Management etc.) operate effectively. KPI'sReport and Manage;Number … bids. Pro-actively apply best practice across all AccountsQualificationsEssential Experience of working within an ITIL role Good understanding of all Service Management processes Excellent interpersonal and communication skills including previous experience liaising with all levels of management Self-motivated Flexibility in approach Ability to work under pressure Excellent customer ...