Customer Support Manager/Head of Support
- Hiring Organisation
- Marstep Resourcing Solutions
- Location
- St Asaph, Denbighshire, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
represent the voice of the customer Contribute to platform improvements that reduce customer friction and regulatory risk Support launches, incidents, and peak-demand planning Skills & Experience Essential Proven experience in a Customer Support Manager/Customer Service Manager/Complaints Manager role. Experience … online marketplace, SaaS, e-commerce. Strong people management and coaching skills Excellent complaint handling and conflict resolution abilities Strong written and verbal communication skills Desirable Experience working with CMA guidance or regulatory compliance Experience with two-sided platforms (consumers & service providers) Knowledge of complaints escalation frameworks and dispute ...