Customer Service Representative
- Hiring Organisation
- Reed
- Location
- Stowmarket, Suffolk, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Handle incoming calls and emails, providing information on stock availability, order status, and tracking. Enter orders accurately into the ERP system and maintain proactive communication with customers. Technical Support : Maintain up-to-date technical product knowledge to assist customers and colleagues effectively. Process Improvement : Regularly review and improve administrative processes … Service team through coaching, training, and performance feedback. Ensure team coverage meets customer and business needs. Required Skills & Qualifications: Strong verbal and written communication skills in English. Experience in a technical customer service role within a manufacturing environment. Proficient in Microsoft Office and ERP systems, preferably IFS. Demonstrated ...