2 of 2 Software Analyst Jobs in the West Midlands

Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose … products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of customer software … This is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving. What You'll Bring Proven experience supporting software products in a customer-facing role Strong troubleshooting and Windows application support skills Excellent written and verbal communication Familiarity with ticketing systems such as Zendesk, Jira Service Management or More ❯

We're seeking an experienced Business Analyst with a strong background in software development and a solid understanding of B2C manufacturing environments. You'll play a key role in bridging the gap between business needs and technical solutions, working closely with cross-functional teams to deliver impactful digital initiatives. You will be crucial in analysing business needs, gathering … requirements, and translating them into actionable plans for the businesses agile software development teams. Working closely with stakeholders across the business, you will ensure that the technology solutions are aligned with strategic goals and deliver significant value to the users. Key Responsibilities: Requirements Elicitation & Analysis: Work with stakeholders to identify and define business needs, problems, and opportunities. Facilitate workshops … Support the User Acceptance Testing (UAT) process to validate that delivered solutions meet the business requirements. Required Skills & Experience: 3+ years of experience as a Product Owner or Business Analyst within a software development environment, with a strong understanding of the software development lifecycle. 3+ years of experience as a Business Analyst or Product Owner within More ❯