Information Technology Support Engineer
Hounslow, England, United Kingdom
JR United Kingdom
technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems, updates , and software packages . Work with the … protocols (TCP/IP, DNS, DHCP). Strong knowledge of MS Office Suite and other productivity software. Expertise in hardware diagnostics, repair, and replacements. Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT). Familiar with ITIL processes for incident, problem, and change management. Strong communication skills, with the ability to explain technical issues to non More ❯
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