1 of 1 Software Deployment Jobs in Sussex

thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them. The IT Support Specialist I participates in IT hardware or software deployment projects, as well as installations, such as new desktops, laptops, printers, phones, copiers or other devices. The IT Support Specialist I will provide technical support to end … helpdesk phone and email channels, and triage support requests. The IT Support Specialist I will support end users on mobile devices, with remote connectivity, peripherals, and any hardware or software issues, and complete other duties as assigned by the Systems Administrator - Support Supervisor. YOUR RESPONSIBILITIES Serve as the first point of contact to diagnose and resolve level one technical … issues originating from end users by use of ticketing system, phone calls, walk-ins and remote management. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Prioritize escalation procedures for advanced or intricate help requests after initial troubleshooting, engaging the Support Supervisor as warranted. Conduct More ❯