responsibilities: Provide 2nd Line support within a team of experienced infrastructure engineers Respond to incidents and service requests using ITSM toolsets Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM) Escalate issues as needed while maintaining communication with stakeholders Support high-profile users, ensuring professionalism and efficiency at every touchpoint Collaborate closely with colleagues to troubleshoot and resolve … of Windows-based systems and environments Essential skills and experience: Hands-on experience using ITSM tooling in a live service environment Strong working knowledge of Event Management tools including SolarWinds and SCOM Proficient with MECM and SCCM for patching, deployment and system monitoring Excellent communication skills, both written and verbal Strong troubleshooting abilities and a methodical approach to problem solving More ❯