1 of 1 Stakeholder Management Jobs in Brentwood

escalation point for application support teams for any concerns on the platform more generally. The role involves working closely with resolver teams, problem management, service, change and development teams - applying Windows expertise to resolve incidents, progress problem records, guide infrastructure needs, and build capability through a shift-left approach. … What youll do Investigate and resolve complex BI and platform incidents, collaborating with service desk and problem management teams. Own the customer relationship for high impact issues translating the technical steps being undertaken into frequent and clear customer updates. Identify workarounds, drive root-cause analysis, and contribute to data ...