Customer Service Manager
- Hiring Organisation
- Pimlico Banks Recruitment
- Location
- Daventry, Northamptonshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
reporting Working closely with Sales, Operations and Finance Using customer feedback and service data to identify improvements Reporting on customer service performance to senior management Supporting the development of consistent customer service standards across the wider group About You We're looking for someone with strong experience leading … customer service processes and performance Experience working with KPIs, SLAs and customer satisfaction measures Confidence handling escalations and complex customer issues Strong communication and stakeholder management skills Good analytical and problem-solving skills The ability to work effectively across different business functions You may currently be working ...