Service Desk Engineer
- Hiring Organisation
- Prize Placements
- Location
- Kings Langley, Hertfordshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum
Benefits: Excellent Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire The ideal Support Engineer will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point, you will provide … responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes ...