2 of 2 Stakeholder Management Jobs in North Wales

the support they need, when they need it. Key Responsibilities: Scheduling Responsibilities: Build and manage rotas and shift patterns to match forecasted demand and operational requirements using Calabrio Workforce Management tool Factor in annual leave, training, one-to-ones, and other offline activities when planning schedules. Work closely with Department team Managers, Team Managers, Team Leaders, Working Life Team … long-term shrinkage and make proactive adjustments to schedules to maintain efficiency. Look for ways to improve scheduling accuracy and fairness, using data and feedback from our teams. Intraday Management Responsibilities: Monitor real-time performance metrics such as queue times, service levels, and adherence. React swiftly to changes in volume or staffing by making live adjustments to breaks, lunches … chat spikes. Escalate critical issues and ensure clear updates are shared with the wider team. Actively challenging the processes and techniques governing the workflow between forecasting, modelling and demand management Lead or contribute to daily operations huddles and end-of-day performance summaries The person: Minimum 2 years experience in a WFM intraday or scheduling role within a contact More ❯

the support they need, when they need it. Key Responsibilities: Scheduling Responsibilities: Build and manage rotas and shift patterns to match forecasted demand and operational requirements using Calabrio Workforce Management tool Factor in annual leave, training, one-to-ones, and other offline activities when planning schedules. Work closely with Department team Managers, Team Managers, Team Leaders, Working Life Team … long-term shrinkage and make proactive adjustments to schedules to maintain efficiency. Look for ways to improve scheduling accuracy and fairness, using data and feedback from our teams. Intraday Management Responsibilities: Monitor real-time performance metrics such as queue times, service levels, and adherence. React swiftly to changes in volume or staffing by making live adjustments to breaks, lunches … chat spikes. Escalate critical issues and ensure clear updates are shared with the wider team. Actively challenging the processes and techniques governing the workflow between forecasting, modelling and demand management Lead or contribute to daily operations huddles and end-of-day performance summaries The person: Minimum 2 years experience in a WFM intraday or scheduling role within a contact More ❯