1 Stakeholder and Relationship Management Jobs in Southampton

hybrid working ( one to two days onsite in Southampton with the rest from home) the team cover a variety of Mon Fri shift patterns and work 1:6 weekends with time off in lieu This is a permanent position paying £30000 ~ £32000 + Broad Benefits Package Key Role Purpose & Responsibilities … be focused on ensuring effective utilisation of Advisor resource to provide best in class customer service in the most efficient manner . Youll manage and protect Service Level targets by providing first class intraday management and analysis of customer contact behaviour, forecast variances and manage on the day and short … term schedule changes and shift slides. What Have You Done Before? What Do You Need to Demonstrate? Interested applicants will have experience of contact centre real time & intraday performance management, good working knowledge of a WFM tool and experience of creating and presenting performance reports and dashboards. In addition to more »