Head of Contact Technologies
- Location
- Kilmarnock, Scotland, United Kingdom
growing company that has a tangible impact on the global economy. Position Summary: The Head of Contact Technologies owns the Genesys platform, product roadmap and supporting contact technologies across Europe. Combining strategic ownership with hands-on technical leadership, the role develops voice, outbound, omnichannel and AI capabilities … Genesys and connected customer contact technologies. Main Duties and Responsibilities: Act as Product Owner for Genesys Cloud across Europe, setting the platform strategy, roadmap, prioritised backlog, standards and adoption of new capabilities. Lead development and adoption Genesy capabilities including digital self-service, messaging, web chat, voice, outbound dialling, routing ...