2 of 2 Support Analyst Jobs in Devon

Job summary An exciting opportunity has arisen for a Telephony Support Analyst to join our IT Operations Telephony Team. In this role, you will be a key member of the Networks and Telephony Team, providing crucial technical support and administration for all fixed-line and mobile telephony services across the South Devon Health Community. The successful candidate … will have a good breadth and depth of IT knowledge and will be responsible for the technical configuration and day-to-day support of our diverse telephony solutions, including the Cisco IP Telephony Network, the Alcatel Lucent backup telephone system, and mobile phones. A primary focus of this position will be providing second-line support to end-users … able to work under pressure, manage competing priorities, and have a logical and analytical approach to diagnosing and resolving complex faults. Main duties of the job As a Telephony Support Analyst, the post holder's main duty will be to provide day-to-day technical support to end-users for all telephony-related queries. The post holder More ❯

Southern Lights is partnering with a tech-forward business on the South West coast, offering a fantastic opportunity for a hands-on IT Support Analyst to join their internal Service Desk. If you thrive in fast-paced environments, enjoy multi-platform troubleshooting, and like a mix of desk work and practical fixes, this one’s worth your attention. … What you’ll be handling: First and second-line support across hardware, software, and systems Escalation and collaboration with 2nd/3rd line engineers when needed Diagnosing issues across Microsoft, Apple, and Linux-based devices Handling setups, leavers, account creation, and hardware returns Managing stock levels and keeping server rooms shipshape Supporting project work and occasional visits to nearby … offices Performing upgrades and repairs (think laptops, memory, disks) What we’re looking for: Essentials: 2+ years of commercial IT support experience (1st/2nd line) Solid troubleshooting across Microsoft, Apple & Linux Strong grasp of networking fundamentals (TCP/IP) Great communication and team-first attitude Full, clean UK driving licence Bonus Skills (not deal-breakers): Microsoft 365 or More ❯