6 of 6 Support Analyst Jobs in North Yorkshire

IT Training and Support Analyst York/Hybrid Competitive salary + Excellent Benefits This multi-site professional services firm are looking for an experienced IT Training and Support Analyst to join their team. This is a brand-new role, which would suit someone who enjoys working with people and supporting positive change. On-top of delivering … engaging training sessions, youll support the rollout of new technology and processes, acting as the SME for business process support. As an IT Training Analyst, you will also provide occasional second-line support where queries relate to how systems or processes should be used. You will also support onboarding of new joiners with introductory training on … various different formats Monitor and assess staff knowledge absorption and the effectiveness of training Design and deliver training feedback evaluations for all training formats Provide effective post implementation user support for system change projects, Administer training courses, Core skills & experience for this role: Ideally experience in a similar IT Training and Support role Experience working within the Legal More ❯

Network Support Analyst – Hybrid (Harrogate) – Up to £27,500 The Role: As a Network Support Analyst, you'll play a key part in maintaining network services. You'll troubleshoot issues, support end users, and help ensure the smooth day-to-day operation of IT systems. What We're Looking For: Some experience working in an … IT support or infrastructure environment Basic knowledge of networking principles (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls) A proactive approach to problem-solving and a willingness to learn Strong communication and customer service skills Desirable (but not essential): Experience with network monitoring tools or ticketing systems Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) Location & Working Pattern: Based in More ❯

2nd Line Technical Support Analyst Hybrid role - 2 days per week on site, 3 days WFH A hugely exciting opportunity has arisen with a leading Managed Services Provider offering significant opportunity for progressing your career. This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to … join their 2nd line technical support team. They specialise in providing Cloud, Connectivity, UC & Collaboration services to a vast range of Enterprise scale businesses. You will be a part of a motivated and experienced technical team; this role will require you to provide a high level of IT support for several clients where service is a priority. You … must have excellent communication and relationship building skills with the ability to resolve technical issues inline with agreed SLAs. Role Responsibilities: - Offer a high level of support to a variety of clients, assisting with 2nd line technical issues - Ensure incidents are resolved in line with SLAs - Escalate any unresolved issues to 3rd Line support - Ensure internal documentation is More ❯

BACKGROUND TO THE ROLE An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their … technical career. KEY RESPONSIBILITIES Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication. Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to their customer base. Monitoring and managing faults through to resolution. Whilst … SLAs, you will work as part of a large team of technical engineers liaising with colleagues from all areas of the business to provide resolutions for customers. The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk. More ❯

Junior 1st Line Support - Start Your IT Career! Are you passionate about technology and helping people? We're looking for a motivated individual to join our team as a Junior 1st Line Support Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from you! Junior 1st Line Support Harrogate … role A willingness to learn and grow in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can handle support tickets and troubleshoot first-line issues This is a great opportunity to get your foot in the door of the IT industry and develop your skills with full training More ❯

and security. This is a role for someone who can look at a list of tickets and be that "Sniper" for those trickier ones. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Entra Basic Networking SharePoint If you are interested in hearing more about this role then please reach out on (url removed) or More ❯