2 of 2 Support Analyst Jobs in South Yorkshire

Business Applications Support Analyst - CRM Systems/Microsoft Dynamics Location: Sheffield (2 Days Onsite + Sporadic Field) Salary: £50,000 + Bonus We are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who … Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements. Key responsibilities: Provide second-line support for CRM users, ensuring issues are resolved effectively and in … line with agreed SLAs Work closely with third-party vendors to manage and escalate technical issues Deliver configuration changes, minor enhancements and system improvements Support user adoption through workshops, documentation and training collaboration Monitor performance of the CRM system and identify opportunities for improvement Participate in UAT and provide support for new feature rollouts Travel occasionally to regional More ❯

Your role involves providing 2nd line IT support to the business, ensuring the seamless operation of end-users to fulfill IT requirements. You are tasked with supporting all aspects of hardware and software, prioritising service requests and incidents whilst ensuring the fulfilment of service level agreements. You will act as a technical escalation point for the 1st line IT … at home. What you'll be doing Diagnose and resolve hardware and software issues. Configure and deploy laptops, desktops, printers, mobile devices, handheld terminals, tablets and google meet hardware. Support mobile devices e.g. tablets and smartphones running iOS and Android OS Manage individual ticket queues, SLAs and adhering to high levels of ticket hygiene. Escalate tickets to 3rd Line … Support or third party support teams when required. Follow all company standards and procedures as currently documented. Carry out regular reviews of existing processes and procedures and suggest areas for improvement. Ensure security of end user products is not compromised and follow appropriate security procedures. Maintain and update confluence operational documents, such as knowledge bases and user guides. More ❯