3 of 3 Support Analyst Jobs in Tyne and Wear

Job summary IT User Services form the central point of contact for all technology related incidents, service requests and queries. The role of the End User Compute Support Analyst is to provide first and second line support for all NHSBSA employees. The End User Compute Support Analyst is responsible for triaging incidents and service requests … and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. There is a need the End User Compute Support Analyst to understand the importance of integrity and security of ICT systems. What do we offer? o 27 days leave (increasing with length of service … issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Add to and ensure the knowledge base and knowledge records are accurate, up to date and relevant for our customers and technology teams. Accurately record, update More ❯

clients and colleagues, such as Legal Operations Consulting, to address some really challenging legal and business problems. The Role We are looking for a friendly, approachable and experienced Solutions Support Analyst to join our team and support the tailored solutions we build for our clients. Our development team works in both product development and consulting roles depending … consultants, solution architects, developers, project managers and product managers to help solve client problems using appropriate technology Learn quickly and be able to develop the skills required to competently support client solutions built on Microsoft platforms Communicate effectively with colleagues and team members on complex technical topics and issues Support our Microsoft solutions through the development lifecycle, helping More ❯

About our Client: Nigel Wright have been appointed to support Neptune North with multiple hires into their Newcastle office. Neptune North are a Joint Venture between Oliver Wyman and Rokos Capital Management specialising in providing premium technology consulting services.Neptune North pride themselves on employing and developing the very best talent in the North East. As such, if you are … continuity processes. Implement changes and releases, enforcing change management processes, and driving post-change reviews, working with development and testing teams. Skills & Knowledge: Experience working within a global application support team in a fast-paced environment, ideally (but not essentially) within financial services Excellent communication skills and experience interacting with business stakeholders, end0users and technologists ITIL (or similar) certification More ❯