2 of 2 Support Assistant Jobs in the West Midlands

We’re recruiting for an IT Support role based in Cradley Heath , working closely with the IT Director in a hands-on and varied position. This is a great opportunity for someone looking to develop into a more technical role — perfect if you enjoy problem-solving, working with data, and improving processes. Key Responsibilities Support the IT Director … and upload data files into the internal system. Manage spreadsheets and maintain accurate data records. Process data into different sales order formats. Assist with technical problem-solving and IT support tasks across the business. Contribute to ongoing IT projects and process improvements. Skills & Experience Previous experience in an IT support, data processing, or similar technical role. Strong problem More ❯

The Opportunity Your primary responsibility will be to deal with incoming customer queries via phone, email or webchat. You will also assist and support the team for ad hoc projects as expected in a small team. You will cover a wide range of duties and responsibilities including: Customer Support Communication: Serve as the point of contact for all … LSBUD Support phone calls, emails, and webchat requests. Respond promptly to customer inquiries, ensuring high levels of customer satisfaction. Troubleshoot and resolve customer issues, and forward more complex requests to the appropriate team members for further assistance. Request Handling and Troubleshooting: Handle and troubleshoot customer requests, ensuring timely and accurate resolutions. Forward complex issues or requests to the relevant … team members for further support or resolution. Working with Advanced Services: Collaborate with the Advanced Services team to provide quotes to customers upon request. Ensure quotes are accurate and delivered in a timely manner to users. Administrative Support: Perform daily ad-hoc administrative tasks to assist all departments as needed. Support with maintaining customer records, organizing documentation More ❯