3 of 3 Support Engineer Jobs in Aberdeen

1st Line Support Engineer North East Scotland area – Hybrid (1 day onsite, 4 days remote) Up to £28,000 DOE Role Overview We are seeking a 1st Line Support Engineer with experience in IT service desk environments to provide professional, customer-focused support. This role involves resolving technical issues, managing tickets, and ensuring high-quality IT … services are delivered in line with SLAs. Key Responsibilities Act as the first point of contact for IT incidents, requests, and problems. Provide first-line support across hardware, software, applications, and networks. Monitor, track, and escalate tickets when required. Liaise with third-party suppliers where necessary. Maintain accurate service desk records and ensure customer expectations are managed. Support service improvements through proactive problem management. Essential Experience & Skills 1–2 years’ IT support/service desk experience (MSP background desirable). Knowledge of ITIL practices. Microsoft Windows Server (2016–2022). Microsoft 365 (Email, SharePoint, OneDrive, Teams). Active Directory management. Windows 10/11 & Apple OS support. Microsoft Office Suite. Backup technologies (e.g. Datto, Acronis). More ❯

IT Systems Engineer/2nd Line & 3rd Line Support Technician with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure is required for an innovative and modern university based in Garthdee, Aberdeen, Scotland This job is officially known in the University as a Systems Engineer … Garthdee, Aberdeen/Hybrid working JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week JOB OVERVIEW We have a fantastic new job opportunity for an IT Systems Engineer/2nd Line & 3rd Line Support Technician (officially known in the University as a Systems Engineer ) with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised … Servers and supporting Windows and Linux environments and the general IT infrastructure. Working as an IT Systems Engineer/2nd Line & 3rd Line Support Technician you will have experience at a technical level in the development, deployment, support and maintenance of IT infrastructure components such as servers, storage, virtualisation, desktop systems, identity management, security etc. As an More ❯

May is delighted to be partnering with our client, a growing organisation in the [industry/sector], who are looking to add an experienced 2nd/3rd Line IT Support Engineer to their team. The role In this position, you’ll provide both 2nd and 3rd line support across servers, networks, and virtualisation, acting as a key … escalation point for technical issues. You’ll also have the chance to contribute to infrastructure projects and work with modern technologies. Key responsibilities Providing 2nd and 3rd line support for users and infrastructure. Supporting and maintaining VMware environments (vSphere/ESXi). Administering Windows Server technologies , Active Directory, and Exchange/O365. Troubleshooting and configuring networking (switches, firewalls, VLANs … and resolving complex incidents in line with SLAs. Assisting with infrastructure upgrades and project delivery. Producing and maintaining technical documentation. About you Experienced in a 2nd/3rd line support role . Skilled with VMware and virtualisation technologies. Confident working with Windows Server, Active Directory, and core infrastructure services . Strong knowledge of networking fundamentals (firewalls, routing, switching). More ❯