3 of 3 Support Engineer Jobs in Avon

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service … working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A … broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: Acting as a key component to the service desk as one of their engineers Work with their More ❯

clients, develop winning proposals, hire/manage the growing team and technical lead ILS Engineering activities. Design for Supportability input into the design process Definition of Systems or product support strategies, solutions and plans Definition of Systems Line Replaceable Units (LRUs) and Supportability BOM (SBOM) System or product Reliability modelling, including Failure mode effects and criticality analysis (FMECA), Reliability … Packaging, Handling, Storage, and Transportation solutions Definition of obsolescence strategies Management of product and component obsolescence Work Experience Significant experience in within the Defence sector Experience in the service support of low volume, high value, products and systems in a highly regulated environment Knowledge and experience of applying through-life support standards such as DEF STAN … Mil Std 217F Strong knowledge of MOD support frameworks and their application as a supplier Degree or HND/HNC qualified in electrical or mechanical engineering , or relevant experience in the Defence Industry More ❯