7 of 7 Support Engineer Jobs in Basingstoke

Who we are looking for? We are recruiting for 2nd-Line IT Support Engineer, based at our Basingstoke head office. What is the job role? Your duties would include a mixture of: Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures. Scheduled visits - undertake on-site visits to … including England bank holidays. We don’t have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on … call rota that is shared with other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the More ❯

We are recruiting for 2nd-Line IT Support Engineer, based at our Basingstoke head office. Working from 09:00-18:00 weekdays with an hour for lunch, you would work from the office unless needed to visit one of our customers, so you must have a valid UK driving license and your own car - business mileage is reimbursed. … including England bank holidays. We don t have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on … call rota that is shared with other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the More ❯

IT Services client is hiring for a 3rd Line Systems Support Engineer with strong Solaris expertise. This is a permanent role based full-time on site in Basingstoke. Salary is between £50K - £55K + Bonus + Benefits. You will be responsible for incident management, problem resolution, and continuous service improvement, working to strict SLAs and security protocols. Responsibilities More ❯

3rd Line Engineer - Solaris Basingstoke £55k plus 3% bonus and 10% DV bonus and 10% Pension Candidates must be willing and eligible to go through SC and DV clearance for this role I am looking for an experienced 3rd Line Messaging Engineer for a client of mine who are a leading IT Systems integrator operating within the UK More ❯

you must have a true passion for helping and supporting and have our customers best interest at heart, as well as the business itself. Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues. Drive projects that improve support-related processes and our customers technical support experience Write tutorials … how-to videos, and other technical articles. Ensure all issues are properly logged within SFDC, JIRA and support programs. Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well as solutions using Grass Valley AMPP Technology A minimum of 1 year of work-related skills, knowledge, or experience is required in related broadcast industry (video … or cloud services) Ideally coming from a Broadcast Technical Support, Field Service, Technical Operations or Professional Services role. Previous experience or knowledge with CRM systems Working Knowledge of digital and analogue electronics and digital and analogue video and audio systems. Networking: basic IP switching and routing, IP multicast. Basic knowledge of server-based applications and computer networking. Ability to More ❯

customer service with innovative solutions to overcome challenges faced by our customers. Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs. Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues. Drive customer communication Drive projects that improve support-related processes and our customers technical support … to videos, and other technical articles. Work on highly complex customer problems. Provide prompt and accurate feedback to customers. Ensure all issues are properly logged within SFDC, JIRA and support programs. Prioritize and manage several open issues at one time. Prepare accurate and timely reports. Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well … successful A minimum of 1 year of work-related skills, knowledge, or experience is required in related broadcast industry (video or cloud services) Ideally coming from a Broadcast Technical Support, Field Service, Technical Operations or Professional Services role. Previous experience or knowledge with CRM systems Understanding of broadcast production and technologies, including media file standards and applications. Working Knowledge More ❯

you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. More ❯