9 of 9 Support Engineer Jobs in Durham

by NRG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. We are looking for an experienced 3rd Line IT Support Engineer to join our client’s dynamic team. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, Windows Server … VMware/Hyper-V, and networking to take on a key role in delivering high-level technical support and solutions in a growing and ambitious IT Consultancy. As a 3rd Line Engineer, you will handle complex technical escalations, assist in the design and implementation of IT infrastructure projects, and provide expert-level troubleshooting across a range of technologies. … Key Responsibilities: Provide 3rd line technical support for escalated IT issues, ensuring timely resolution. Administer and manage Microsoft 365 and Azure, including Intune, Exchange Online, and security policies. Maintain and support Windows Server environments (2016 and later), including Active Directory, Group Policies, and server roles. Manage and troubleshoot virtualisation platforms such as VMware and Hyper-V. Oversee network More ❯

for. This isn’t just another service desk role. You’ll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, you’ll become a key part of a close-knit team that values curiosity, communication, and getting things … tech stack, solving problems properly (not just closing tickets), and being part of a team that supports each other, you’ll feel right at home. As a 2nd Line Support Engineer, you’ll be the go-to person for escalated issues from the 1st line team, owning the resolution of technical problems and helping improve client systems along … Autotask and Datto stack (RMM and backup tools) You’ll Thrive Here If: You’re already working in a 2nd Line role, or you’re a confident 1st Line engineer who’s ready to step up and take on more ownership. You’ll be naturally calm under pressure, good with people, and genuinely enjoy unpicking problems others shy away More ❯

razorblue role: We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure, and connectivity Troubleshoot and fix technical faults and issues Respond to client queries and service … Server & Office 365 Relevant certifications such as CompTIA, Apprenticeship, or higher education Degree or degree-equivalent qualifications are desirable People-centric approach & service orientation Competent with Windows desktop & application support Support for tablets and mobile devices Basic network troubleshooting skills (ping, trace route) Understanding of razorblue’s business, clients, and market Active Directory and Exchange administrative skills Knowledge More ❯

to step up and become the trusted escalation expert at a supportive and ambitious MSP, this is exactly what you've been waiting for. This isn’t just another support role. You’ll become the reliable escalation expert in a well-established, supportive, and growing MSP—solving challenging technical issues for education and small business clients. Based from modern … an environment where your technical expertise is genuinely valued and your ideas influence how things get done, you’ll feel at home from day one. As the 3rd Line Support Engineer, you’ll become the calming voice and trusted advisor the team relies on. Your focus will be resolving challenging tickets, mentoring your colleagues—including two dedicated on … WiFi, Sophos firewalls, VPN VoIP systems and occasional hardware troubleshooting You’ll Thrive Here If: You're already established in a 3rd Line role or a confident 2nd Line engineer who's eager for the next step. You genuinely enjoy calmly resolving challenging technical issues, value being the trusted escalation point for colleagues, and appreciate a supportive team culture More ❯

Social network you want to login/join with: IT Support Engineer Vacancy - Middleton, North Manchester - Up to £28,000 plus profit share This is an office based role with some travel required across the North West and North Wales. JW Lees have an exciting opportunity for a IT Support Engineer to join our IT Team … based at the JW Lees Brewery in Middleton, supporting with everything tech and IT within our support office and managed estate. What we offer our IT Support Engineers: Private medical with BUPA 30% discount on food and drink across our pubs and inns for you and friends and family Discounted stays in our hotels and inns Annual profit … share, ensuring you share in the success of the company Wellbeing support with our Employee Assistant Programme Great opportunities to grow in your role and progress your career IT Support Engineer Role Specification: Experience in understanding business needs in relation to IT. Support and management of the organisation’s user-based IT environment, both hardware and More ❯

A software company based near Durham are recruiting for a Technical Support Engineer to join their team. The role will be responsible for providing 1st and 2nd line support, resolution of tickets and service requests within the defined Service Level Agreements, as well as direct involvement in the deployment, configuration and integration of the software. Responsibilities Providing … direct Application Support and consulting on the implementation and usage of company software. Managing own workloads, ensuring support tickets are in adherence to SLAs. Working with the support team to handle service requests: including logging, processing and the assignment of tickets through the Ticketing Portal. Responsible for evaluating tickets and escalating into L3 support when necessary … including being able to continue to work or provide insight on that ticket when in L3 or L4 escalation. Developing customer relationships and building rapport to enhance the support service. Providing expert knowledge of the company's extensive product range to be able to make recommendations and share advice on the implementation and usage of software. Managing installations and More ❯

most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: www.rm.com/education The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your … role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through … IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school-based users with technical assistance and report service issues in accordance with theservice desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent Customer More ❯

Length Of Assignment: 6 Months Location(s) and expected travel: 3-5 days per week onsite in Billingham (near Middlesborough/Durham) Responsibilities: Provide the day-to-day BAU support of the FDB Physical, Virtual and Cloud based IT Platform. Terminal Server tools and configuration. Decent technical consultant that can do documentation. Proven experience of delivering infrastructure design and … support within an enterprise environment. Platform patching and vulnerability management. Experience of troubleshooting and using remote access tools. Monitoring of the FDB platform. Work with the established service management tool (ServiceNow) to record, update and manage incidents. Creating Servers and Active Directory User Groups. Technical Skills: Strong knowledge of Active Directory management and design including ADD. Strong knowledge of More ❯

Overview Pragmatic is seeking a Technical Support Engineer to join its growing OSAT Operations team. The role will provide Engineering support for on-site/off-site inlay assembly and conversion processes using various types of reel-to-reel equipment. Approximately 50% of the time will be allocated to customer support activities, which would include world … wide travel. The successful candidate must be able to demonstrate a background in either automated die attach or reel-to-reel processing. Full training will be given before customer support activities commence. Customer engagement skills/experience are also required given the nature of the position. Key Tasks Provide Engineering support for both Inlay Assembly and Label Conversion … and machine issues. Work on projects that require judgment in resolving issues and making recommendations. Implement lean and continuous improvement. Travel approximately 50% of the time to provide technical support to offsite customer engagements. Assist in qualifying machine upgrades to run the Pragmatic products, providing high-quality mentoring and training to staff. Write technical reports and collate and interpret More ❯