2 of 2 Support Engineer Jobs in North London

Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business. We are looking for an experienced … and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work. This position is onsite 5 days a week. Responsibilities 2nd line IT support - Windows OS, Skype, Microsoft … Office, DCRM Administration of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron/Intune) Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow General PC/Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations, and More ❯

Job Description/Skills: This position will require the candidate to be onsite in Enfield, CT. IT Support II Responsibilities Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately. Perform root cause analysis … Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base. Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote. Provide 2nd level support and serve as … an escalation point for complex technical issues, while maintaining accountability for ticket resolution. Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support. Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions. Perform More ❯