3 of 3 Support Engineer Jobs in Northampton

IT Support Engineer Northampton Hybrid Working £25,000 - £32,500 MSP Environment We're working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for an IT Support Engineer to join their growing team. This is a fantastic opportunity for someone who's eager to develop their skills in a supportive … and forward-thinking environment. What you'll be doing: Providing 1st and 2nd line technical support across a wide range of technologies Travel to customer sites on request to represent our client with support tasks Responding to and resolving service desk tickets in a timely manner Troubleshooting hardware, software, and network issues Supporting and administering Microsoft 365 and … necessary Delivering excellent customer service to a varied client base What we're looking for: A UK Driving License is Required for this Role Proven experience in providing technical support in a help desk or similar environment. Hands-on experience with Microsoft Azure and Microsoft 365 administration Strong knowledge of Windows OS, Office 365, and basic networking Previous experience More ❯

We are seeking a highly skilled and proactive 3rd Line Engineer to join our engineering team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless integration of new customers into … our service ecosystem. Key Tasks & Accountabilities Technical Support & Escalations * Provide expert-level troubleshooting and resolution for complex technical issues escalated from 1st and 2nd line support. * Deliver remote and field-based support for critical incidents, ensuring minimal disruption to customer operations. * Maintain ownership of high-priority tickets and ensure timely resolution in line with SLAs. Project & Onboarding Support * Collaborate with project teams to provide technical support for new customer deployments during the implementation and post implementation phase before handover into in-life helpdesk teams * Assist in the transition of new services and customers into the support environment, ensuring readiness and documentation. Coaching & Development * Mentor and coach 2nd Line Engineers, fostering technical growth and knowledge sharing. More ❯

We are seeking a highly skilled and proactive 3rd Line Engineer to join our engineering team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless integration of new customers into More ❯