Senior SupportEngineer, Oxford, COR5687 Want to join a supportive, brilliant local company working with excellent customers on complex IT infrastructures? Are you a SupportEngineer who wants to join a fun, vibrant team with a positive atmosphere and excellent leadership? This is a role not … to be missed! Join our client's team as a Senior SupportEngineer and lead the charge in tackling complex technical challenges. Elevate your career as a Senior SupportEngineer, providing top-notch support to a diverse clientele. The Role As a Senior SupportEngineer, you'll be the go-to person for resolving complex technical issues both remotely and on-site. You'll demonstrate leadership within the team, offering guidance and support to junior members. This role offers the opportunity to work with a wide array of technologies and to more »
3rd Line SupportEngineer Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our … deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement. Key Responsibilities: Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services. Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and more »
from leading investors so far, with $140 million raised in the last Series C funding round in January 2023. Your Role As a Customer SupportEngineer within the Support team, you will play a critical role in providing technical support and guidance to our customers. You … a combination of technical expertise, problem-solving skills, communication skills, empathy, a proactive attitude and a passion for customer service excellence. Responsibilities Provide technical support and resolve customer requests via email, phone, and other communication channels. Qualify incoming requests, including technical issues, questions, requests and other inquiries. Prioritise requests … future reference and knowledge sharing. Create and maintain customer FAQs and Knowledge Base articles. Requirements What you need to succeed: Recent experience in technical support, customer service or similar role. Experience diagnosing and debugging complex systems (Grafana, Prometheus, Cloud Operations Suites, etc) Familiar with Linux/Unix environments and more »
