6 of 6 Support Engineer Jobs in Stoke-on-Trent

An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver with deep technical expertise in IT … infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as … Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket More ❯

3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the … and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as … 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do More ❯

Cloud Support Engineer Location: Stafford (Hybrid, 1–2 days/week onsite) | Salary: £40,000 - £45,000 + Bonus | Travel: Occasional client visits required Are you a proactive Cloud Support Engineer with deep experience in Microsoft Azure and a passion for solving complex integration issues? We’re looking for a hands-on professional to join our … team and support enterprise-grade cloud services for a major client initiative. This role is focused on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do … service delivery and client satisfaction. Hybrid working model with 1–2 days onsite in our Stafford office. Career progression opportunities into Cloud Architecture, DevOps, or Security Engineering roles. Full support for Microsoft certifications and professional development. A collaborative team culture focused on innovation, security, and operational excellence. About DigX At DigX, we’re a transformation consultancy focused on delivering More ❯

2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You … will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. T ech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you’ll be the point of contact for escalated … P1) incidents and communications when required, so strong communication skills are essential as you’ll be working closely with internal teams and customers to deliver excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone More ❯

Office Based in the ST5 area of Stoke Monday–Friday, 8am–5pm/9am–6pm (rota-based) Driving licence required We’re looking for a 2nd Line Support Engineer (with 1st line responsibilities) to join our small, friendly support team at a business-focused ISP. This is a hands-on, varied role that also includes some 1st … large corporate clients with complex, multi-site Layer 2 networks and advanced FortiGate security systems, hosting business server clusters with us. What we’re looking for: Experience in technical support roles, ideally in a business ISP or MSP environment Strong communication skills with a professional phone manner A methodical and proactive troubleshooting approach Willingness to take on new challenges … and learn on the job Comfortable working independently and as part of a small team What you’ll be doing: Providing 2nd line support across our range of services Handling 1st line tasks where needed Supporting both small and large customers, including critical corporate environments Participating in the out-of-hours support rota Visiting customer sites when required More ❯

Are you an experienced Technical Services Engineer ready to take your career to the next level? Our client is on the lookout for a passionate and skilled Level 3 Technical Services Engineer to join their vibrant Technical Services team! If you thrive in a fast-paced environment and are driven by the desire to deliver exceptional customer service … we want to hear from you! Role OverviewIn this exciting senior role, you will handle complex support tickets escalated from 1st and 2nd line engineers, performing advanced troubleshooting and resolving a wide range of technical issues. Key Responsibilities Manage complex incident and problem tickets escalated from junior engineers. Deliver advanced troubleshooting and root cause analysis for hardware, software, server … apprentices. Maintain clear, detailed technical documentation and contribute to the knowledge base. Communicate with clients to provide updates and explanations on ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure adherence to internal SLAs and compliance with industry best practises. Assist the team in meeting service desk KPIs by managing ticket volumes and ensuring timely issue More ❯