2 of 2 Support Engineer Jobs in Waterlooville

Bennett and Game are partnering with a family run IT & Cyber Security company actively looking to take on a 2nd Line Support Engineer to assist in the growth within their business based in Waterlooville. This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into a 3rd … Line Support Engineer role. 2nd Line Support Engineer Job Overview This role is a blend of responsibility and growth. You'll already be confident in: Taking ownership of escalated support requests Communicating clearly with clients Troubleshooting issues in Microsoft 365, Windows, and networking environments You'll be building experience in: Project delivery and migrations Azure … AD and cloud-first environments Security standards and best practices Scripting and automation 2nd Line Support Engineer Job Requirements Positive attitude and hunger to improve Calm under pressure Strong communicator Process-oriented and dependable Networking fundamentals (Ubiquiti, Mikrotik desirable) VoIP and 3CX knowledge - Highly Desirable Knowledge of Windows Server environments - Highly Desirable 2nd Line Support Engineer More ❯

results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. Your key responsibilities … will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. To be successful in this role you must have the following skills … Endpoint support for Microsoft Windows devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune. Management of Azure resources such as Azure Session Desktops and Azure files. On offer is Hybrid working in a lovely working environment, great More ❯