1 of 1 Support Engineer Jobs in Wigan

part of the business, helping to deliver exceptional levels of customer service and innovation. Job Purpose The purpose of a Fourteen IP Communications Ltd Support Engineer is to provide remote support to Customers & their Field based colleagues in relation to products and services provided by the organisation. … The Support Engineer will also ensure that client solutions maintain operational continuity through fault analysis and by conducting proactive monitoring activities in line with organisational and contractual service level agreements. Main Duties & Responsibilities Work with the equipment, hardware and services supplied and supported by the company and those … to identify faults using pcaps and network traces. Work with network and Wi-Fi equipment, including VLAN setup and switch security configurations. Take incoming support calls and emails, log new tickets and update customers verbally and through email. Responsible for live fault finding with customers. Work through the support More ❯