2 of 2 Support Officer Jobs in Tyne and Wear

Halma plc Newcastle Upon Tyne, England, United Kingdom Join or sign in to find your next job Join to apply for the IT Support Officer role at Halma plc Halma plc Newcastle Upon Tyne, England, United Kingdom Join to apply for the IT Support Officer role at Halma plc Our team members are passionate, driven and … up for a challenge. If you have ambition to make a difference, then please read on. Key Responsibilities Providing first line support to our staff (via email, Teams, phone and face-to-face) to resolve incidents and fulfil service requests. Managing a number of open tickets appropriately to reflect priorities and meet customer expectations – triaging and escalating to other … and initiatives – for example, undertaking testing and developing user training and documentation. Skills And Knowledge Required An understanding of technology, underpinned with an appropriate qualification. Experience providing first line support to users including M365 and desktop support. Customer service skills and experience with commitment to excellent service delivery. Ability to plan and prioritise. Self-starter and keen to learn. More ❯

Customer Service Centre Support Officer page is loaded Customer Service Centre Support Officer Apply locations Newcastle - United Kingdom time type Full time posted on Posted 14 Days Ago job requisition id REQ-13243 Role Description This role is the first point of contact for all internal and external Customer Service Centre clients, providing initial triage, first … line support, routing issues to the relevant FNZ support teams and dealing with initial escalations. Supporting our valued clients is one of the most important roles within FNZ. As a Support Officer, this role is at the forefront of customer care and will provide a consistently excellent service to our clients whilst maintaining SLAs. Organisational Design … Customer Service Centre Support sits within the CEO function of FNZ. This position is part of the Figaro and FNZ Securities Support Services team that reports to the Head of Support Services. Team Responsibilities Application Support – ensure that the application is working correctly as deployed. Issue Management – analyse, investigate and resolve incidents within published KPIs. Provide More ❯