3 of 3 Support Officer Jobs in Wales

As a member of the IT Technical Support Team, you will be responsible for supporting and maintaining the Welsh Rugby Union's network of Apple macOS systems. This includes day-to-day administration, troubleshooting user issues, diagnosing software and hardware faults, and liaising directly with vendors and suppliers to resolve technical problems. The role may require travel between sites … and occasional support at users' homes. You will work closely with Rugby departments, providing general macOS support and contributing to research and development projects to enhance the IT environment. Closing Date: 11/07/2025 The Person Experience of managing and using helpdesk solution for the business Excellent telephone manner and support skills Experience of supporting … business key applications alongside IT Team members Strong interpersonal skills and relationship management. macOS & Apple Ecosystem Expertise: Strong experience supporting macOS in enterprise environments; desirable to hold Apple Certified Support Professional (ACSP) or equivalent certification. Mobile Device Management (MDM): Proficient in deploying and managing Apple devices using tools such as Kandji, AirWatch, Jamf, Meraki, and Apple Business Manager. IT More ❯

Job summary Working autonomously as part of the Implementation Team, the post holder will provide high level system, project and administrative support to more senior staff by assisting in the implementation and support of a range of clinical and patient management systems. The post holder will be required to give support to the Implementation Manager in day … to day support and configuration in a range of internal and national systems. They will also be required to assist in project planning and implementation of new functionality. Main duties of the job Working as part of the Implementation Team they will be the first point of contact for many staff and will be required to provide support … expected to have a good level of interpersonal skills to communicate effectively and work independently to prioritise a multitude of conflicting tasks effectively. Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that More ❯

Job summary Are you passionate about IT and providing users with brilliant customer service? If so, we're looking for an enthusiastic IT Support Officer to join our reliable, customer-focused IT Service Desk team as the first point of contact for technical support to colleagues across North Wales. As an IT Support Officer, you … will be the first point of contact for technical issues, ensuring our BCU colleagues have the tools and support they need to deliver exceptional patient care. You'll support a wide range of IT systems, troubleshoot hardware and software problems, and will also be instrumental in identifying opportunities for continuous improvement, ensuring our IT services continue to grow … Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job Your key responsibilities include: Advise on the Support elements of a wide range of solutions. Respond to all types of IT related issues reported either via the telephone, ITSM user portal or in person effectively and efficiently More ❯