2 of 2 Support Team Leader Jobs in Scotland

Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: We're looking for a Customer Support Team Lead to join our global technology powerhouse, specialized in energy and dedicated to enabling a more sustainable future. Are you who … be working in our Customer Care department. Come join us! About the role The UK IT Operations department is committed to providing exceptional support and adding value through world class service to our customers across the UK. Acting as the initial point of contact for all IT-related … operations A natural mentor who enjoys coaching and supporting team growth Qualifications: We believe that our new Team Lead Customer Support identifies with the following qualifications: Proficiency in the English language, both written and spoken Good oral and written presentation skills Knowledge and experience More ❯

Customer Support Lead - SIPP Edinburgh based (Hybrid) | Investment Platform | Full-Time We’re hiring a Customer Support Lead to manage and grow a high-performing team delivering first-line support to financial advisers using our investment platform (Fintech) About the Role As … Customer Support Lead, you’ll oversee a team of 5–6 specialists responsible for responding to Level 1 client queries via Zendesk. These range from trade issues and API access problems to fund inputs and branding queries. With around 50–60 active tickets at any time … and short SLA timeframes, the ability to triage and escalate effectively is key. You’ll ensure the team is clear on priorities, meeting SLAs, and collaborating effectively with other teams across the business. This is also a highly data-driven role — you’ll track and analyse trends, query More ❯