2 of 2 Support Technician Jobs in Aylesbury

award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service. About the role: We are now looking … apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Azure Cloud Support Specialist programme. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Responsibilities: Provide first-line ...

work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting. Role Provide first-line IT support to end users via phone, email and ticketing systems Log, update and manage support tickets in line with agreed SLAs Troubleshoot hardware, software … Microsoft 365 issues Support users with password resets, account administration and access requests Escalate complex technical issues to senior engineers where required Assist with device setup, configuration and deployment Support Microsoft Windows desktop and laptop environments Deliver excellent customer service and maintain regular communication with users Create ...