2 of 2 Support Technician Jobs in Rotherham

experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly. Role Building IT systems and configuring networks General … mobile phones Create virtual machines that can then be logged onto and used when supporting Installing servers, firewalls and software Logging and resolving IT Support calls Working on ticketing systems Logging and resolving IT Support calls Work on customer projects, such as upgrade planning, delivery and reporting Keep … accurate records and document customer service actions and discussions Training As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support More ❯

objective of completely understanding the caller’s problem or requirement Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging system Monitoring the call lists to ensure all calls are being dealt … office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices. Building, Configuration, and Maintenance of all PC’s, Laptops Procurement and support of all London iPhones Provide customers with regular updates ensuring they are fully aware of the status and progress of their call. Actively share More ❯