Digital System Support Engineer
- Location
- Leeds, England, United Kingdom
flag service degradation, ensuring customer-facing services remain reachable and performant. Report noisy and non-actionable alert patterns to the Digital System Support Lead for threshold tuning and alert optimization. Update Jira tickets with accurate triage notes, timeline entries, and status changes to maintain proper incident documentation. Identify … continuous improvement of detection capabilities. Provide business impact context in incident communications by correlating customer journey and revenue dashboard data with infrastructure alerts. Support enhanced monitoring postures during peak events (Super Bowl, March Madness, NFL season openers, major sporting events, state launches) as coordinated by the Major Incident ...