Service Desk Analyst
Cheltenham, England, United Kingdom
Intake Talent
cloud-based services. Assist with device installations, configurations, and maintenance. Collaborate with the Service Desk team to manage escalations and ensure timely issue resolution. Maintain network infrastructure, including TCP / IP, DNS, and VPNs. Keep systems updated and document all support requests in the ticketing system (Halo). What You’ll Need: Previous experience … in a First / Second Line role within an MSP. Strong expertise in Windows environments. Mac desirable. Excellent troubleshooting and problem-solving skills. Understanding of network technologies and security best practices. A clean driving license (essential for client site visits). Desirable Skills & Certifications: Microsoft certifications (MCSA, MCSE). Experience with Jamf or Intune for device management. Benefits … you have the skills and experience required, we’d love to hear from you! Apply now or follow the link to our job page for more details: https: / / www.intaketalent.co.uk / current-jobs?ja-job More ❯
Posted: