forward to working with a dynamic and collaborative group! What You'll Do Deliver a high-quality service and support to N-able partners via phone, email, and / or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues. Combine technical knowledge, problem solving skills, and interpersonal skills as well as … autonomy over personal caseload, in line with the Service and Experience Level Objectives. Maintain and continue to develop in-depth knowledge of N-able products and services. 24 / 7 support with rotational weekends and holidays. What You'll Bring Technical degree / diploma or 2+ years' experience in troubleshooting server, network, email, and endpoint security … moderate to highly complex). Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs. Google Workspace and / or VMware ESXi experience would be an advantage. Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN More ❯
to support process improvements and documentation Essential Skills and Experience 2+ years experience in technical support, preferably in a SaaS or MSP environment Strong understanding of networking fundamentals (TCP/IP, DHCP, VLANs, DNS) Hands-on experience with cloud-managed WiFi controllers such as CloudTrax, TP-Link Omada / Omada Cloud Controller … Ubiquiti Unifi / Unifi Cloud Controller, Plasma Cloud or Open Mesh Experience configuring and deploying networking hardware: routers, switches, firewalls, and wireless access points Captive portal systems: voucher setup, splash page design, user access control Familiarity with CRM or ticketing systems (e.g. HubSpot, Zendesk) Strong communication skills with the ability to support both technical and non-technical More ❯
technical point of contact for customers What We're Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge - TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada, Unifi, Plasma Cloud, or Open Mesh Skilled in … configuring and troubleshooting networking hardware (routers, switches, APs) Understanding of captive portals, access control, and splash page configuration Comfortable with tools like HubSpot, Zendesk, or other CRM / ticketing platforms Excellent communicator - confident with both technical and non-technical users Good grasp of GDPR and data protection best practices If you're an experienced tech support leader More ❯
trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada, Unifi, Plasma Cloud, or Open Mesh Skilled in … configuring and troubleshooting networking hardware (routers, switches, APs) Understanding of captive portals, access control, and splash page configuration Comfortable with tools like HubSpot, Zendesk, or other CRM / ticketing platforms Excellent communicator confident with both technical and non-technical users Good grasp of GDPR and data protection best practices If youre an experienced tech support leader ready More ❯
