2nd Line Engineer
Exeter, England, United Kingdom
Modern Networks Ltd
building trusted relationships directly with customers. You’ll also be part of an on-call rota for out-of-hours support, ensuring our customers receive reliable assistance 24 / 7 (typically once in every 4 weeks).. Types of work you'll be involved in are: Provide 2nd Line escalation support to resolve complex technical issues (Primarily Microsoft … including rules, renewals, and port forwarding Support customers with email security issues (DMARC, MX records, SPF, etc.) and assist with cyber insurance requirements. Troubleshoot networking issues including LAN / WAN, routing, switching, TCP / IP, DNS, DHCP, VPNs, VoIP, and Wi-Fi. Working with our third party vendors to manage hardware / … to-face interaction as much as technical investigation, and wants a true balance between service desk and field engineering. What we're looking for Industry-recognised technical training / certifications (Microsoft, CompTIA, ITIL, CCNA). Strong troubleshooting skills with calm, confident problem-solving. Previous experience in an MSP or ITIL-driven environment. Excellent understanding of Microsoft 365, Azure More ❯
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