2nd Line Support Technician
Christchurch, newport, wales, united kingdom
TMB Systems Limited
systems (PMS), guest Wi-Fi networks, and back-office infrastructure. You'll also liaise with vendors, participate in project rollouts, and ensure our hospitality clients remain operational 24 / 7 Key Responsibilities · Provide advanced technical support via phone, remote tools, and occasional on-site visits. · Diagnose and resolve issues related to Windows servers, desktops, networks, and hospitality-specific … Skills & Experience Essential: · years in a 2nd line support or similar role within an MSP or fast-paced IT environment. · Strong troubleshooting skills with Microsoft environments (Windows 10 / 11, Azure, Windows Server 2016 / 2019 / 2022). · Networking fundamentals (TCP / IP, DNS, DHCP, VLANs, firewalls … with a customer-focused attitude. · Ability to prioritize and manage multiple tasks under pressure. · Based in Greater London · Driving license and passport required for site visits across London / UK and potentially Europe Desirable: · Experience with hospitality systems (e.g., Opera, Micros, RoomMaster, Guestline). · Familiarity with guest Wi-Fi platforms, VoIP systems, and hospitality CCTV solutions. · Certifications such More ❯
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