1 of 1 TCP/IP Jobs in Wakefield

Service Desk Analyst / 2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer / Technical Support Engineer / Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support to users … in response to issues raised via phone, email and some in person. Responsibilities will include: Use of Windows OS / Server, Active Directory, Exchange, O365, networking (LAN / WAN / VPN / protocols etc), server administration, anti-virus software and various other applications. To act as the first point of contact for … Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s Assign or escalate issues to the appropriate team / third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk, ideally in an ITIL environment with a positive “can More ❯