Escalations Specialist
- Hiring Organisation
- Response Informatics
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £60,000
technical or SaaS environment . Familiarity with ITIL principles or service management frameworks . Experience creating reports and dashboards (e.g., Power BI, Tableau). Background in incident management or operations. Key Success Metrics SLA compliance rate Escalation resolution time Reduction in repeat escalations Ticket backlog and ageing Customer satisfaction (CSAT ...