1 Team Leader Jobs in Aberdeenshire

next step in your career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of EUC Team Lead. This is a Lead role, ensuring that the Support Team consistently applies our … effectiveness in our services, meeting the ever-evolving needs of our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient … growth with little impact to existing services. Motivate, develop, and manage staff within the Team to ensure efficiency and effectiveness in the services provided. Monitor and review Incidents and Service Requests to ensure correct processes are followed by the Service Desk, closure within Services Levels. Identify and raise more »