2 Team Leader Jobs in Gateshead

a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing … key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how more »

About the role You will oversee the technical support team’s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus great communication skills, a passion … communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical … or a related field, or equivalent work experience. If you are interested in this role, click 'apply now' and a member of our team will be in touch more »